Refund policy
Returns & replacements
At Morncrest, we don't accept returns or give refunds if you change your mind, unless the law where you live gives you a right to cancel. If your order arrives damaged, defective or wrong, we replace it at no cost to you, and you don't need to send anything back. Every pillow and cushion also has a 12-month limited warranty.
Can I return my order if it isn't right for me?
In most cases, no. We don't take back pillows or cushions because the feel or the size wasn't what you wanted. If you live in the EU, Norway, the UK or South Korea, the law gives you a set time to cancel. See Regional consumer rights below. Each product page shows the size, the feel and who it suits, and we're happy to help you choose before you order: email support@morncrest.com.
What if my order arrives damaged, defective or wrong?
You get a free replacement, with nothing to send back. Email support@morncrest.com within 7 days of delivery with your order number, a photo and a short video that show the problem. Once we confirm the problem came from us or from the carrier, your replacement ships right away.
12-Month Limited Warranty
Every Morncrest pillow and cushion comes with a 12-month limited warranty. It covers the original buyer of a product bought on morncrest.com, starting on the day your order is delivered. It applies to orders delivered to any country we ship to.
What it covers: foam that loses its shape, and defects in materials or workmanship. Losing its shape means the foam stays flat or deformed and no longer springs back to its original form. It's normal for the foam to feel a little softer with use, and that isn't a defect.
What we do: we replace the product with a new one, one for one, and we pay the shipping. If we can't because it's out of stock, we refund what you paid for it.
How to claim: email support@morncrest.com with your order number, a photo and a short video that show the problem. No return is needed. This warranty is given by Everscene LLC, which runs Morncrest, at 1500 N Grant St, Ste N, Denver, CO 80203, United States, phone +1 (650) 273-0719.
If you live in the EU, Norway, the UK or Australia: by law, you're entitled to free remedies from us if a product is faulty or not as described. This warranty is in addition to those rights and doesn't affect them. See Regional consumer rights below.
What the warranty doesn't cover
- Washing the foam core in a machine or in hot water, or putting it in a dryer
- Burns, cuts, tears or other damage from misuse
- Foam that has softened with normal use
- Choosing a different feel or size
For customers in the US: any implied warranties last only as long as this 12-month warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. We are not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
What if my package is lost?
If your package is lost on its way to you, we send a replacement. Once tracking shows your package as delivered, we can't replace it, so please check with your neighbors, your building and your local post office first.
In the EU, Norway and the UK, your order stays our responsibility until it's in your hands or the hands of someone you named.
Do I pay import charges on a replacement?
No. If import charges are due when a replacement arrives, email us the receipt and we'll pay them back.
What if the item is out of stock?
If we can't send a replacement because the item is out of stock, we refund that item to your original payment method.
Can I cancel my order?
Orders can't be canceled once they're placed, unless the law where you live gives you a right to cancel. See Regional consumer rights below. If we can't ship your order within the time stated in our Shipping policy, we'll email you, and you can choose to cancel it. If you do, we refund everything you paid, including shipping, within 7 days.
How do refunds work?
Refunds go back to the payment method you used. Your bank may take a few days to show it.
Regional consumer rights
This policy doesn't limit any rights you have under the law where you live.
Our no change-of-mind rule applies wherever the law allows it. In the places below, the law gives you more, and we follow it.
EU, Norway and the UK: 14 days to cancel
You can cancel your order for any reason, any time from placing it until 14 days after it's delivered to you or to someone you name. If it comes in more than one package, the 14 days start when the last one arrives.
To cancel, email support@morncrest.com before the 14 days are up. Include your name, your order number and a line saying you're canceling. You can also use the form below.
We'll reply with the address for returns. Send the item back within 14 days of telling us you're canceling. You pay the cost of sending it back.
We refund what you paid, including standard shipping, within 14 days of getting your cancellation. We may wait until the item reaches us, or until you send proof that you shipped it, whichever comes first. If you chose a faster shipping option, we refund the standard shipping cost only. Your refund goes to your original payment method, with no fee.
Please check the item the way you would in a store. If you handle it more than that and it loses value, we may take that loss off your refund.
Import VAT, duties and carrier fees you paid on delivery went to customs and the carrier, not to us, so we can't refund them. Your customs office or the carrier can tell you whether you can claim them back.
Cancellation form (EU, Norway and the UK)
(Complete and return this form only if you wish to withdraw from the contract.)
To: Everscene LLC (Morncrest), 1500 N Grant St, Ste N, Denver, CO 80203, United States. Email: support@morncrest.com
I/We (*) hereby give notice that I/We (*) withdraw from (cancel) my/our (*) contract of sale of the following goods:
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
EU, Norway and the UK: faulty items
By law, what we deliver must match your order and our description. If a product is faulty or not as described, you're entitled to a free repair or replacement, and in some cases a price reduction or a refund. In the EU and Norway, these rights last at least two years from delivery. In the UK, you can also reject a faulty item within 30 days of delivery for a full refund. Our 7-day window for reporting a damaged, defective or wrong item and our 12-month warranty are extra promises. They don't shorten these rights.
Australia
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
These guarantees last for a reasonable time, not just the 7 days or 12 months in this policy. The benefits of our 12-month limited warranty are in addition to your other rights and remedies under the law.
South Korea
You can cancel within 7 days of receiving your order. Send the item back at your cost, and we refund you within 3 business days of getting it back. There's no cancellation fee.
You can't cancel this way if the item was damaged through your fault, or if its value dropped a lot because it was used. Opening the package to check the item doesn't count as damage.
If an item isn't what we described or advertised, you can cancel within 3 months of receiving it, or within 30 days of when you found out or could have found out. In that case, we pay the return shipping.
Contact
Email support@morncrest.com. We reply within one business day, Monday to Friday, 9 am to 5 pm Pacific Time.
Last updated: September 25, 2026